SurveyLab is a powerful, user-friendly tool designed for anyone seeking to conduct surveys swiftly and efficiently. Whether you are a small business owner trying to get customer feedback, a researcher collecting data, or a corporate executive looking for employee insights, SurveyLab provides a comprehensive solution. In this blog, we’re going to dive deep into what makes SurveyLab stand out from other data collection platforms, and how it can benefit you. Stay tuned as we explore its features, advantages, and how it can propel your data collection and analysis to new heights.
Introduction to SurveyLab
Brief Overview of the Company
SurveyLab, established in 2009, is a Poland-based company committed to offering top-notch online survey solutions. It has positioned itself as a leading provider in the market with a significant number of users spread across the globe. Its primary mission is to equip users with an intuitive and robust platform to create, distribute, and analyze surveys effectively. SurveyLab’s commitment to innovation and customer satisfaction continues to drive its growth and expansion, earning it a reputable position among global competitors. Its services cater to a wide array of sectors, including Market Research, HR, Customer Experience, and more, making it a versatile tool for diverse business needs.
Target Audience
SurveyLab has been designed to cater to a broad spectrum of users. Its versatile features make it an ideal tool for both large corporations and small businesses alike. The platform holds immense value for market researchers who need to collate and analyze vast amounts of data. HR professionals will find SurveyLab particularly useful as it enables quick and efficient employee feedback collection, helping to identify areas of improvement and gauge employee satisfaction. Small business owners can leverage SurveyLab’s capabilities to conduct customer satisfaction surveys, thereby gaining valuable insights into their products or services.
Non-profit organizations seeking to measure the impact of their programs, gather feedback, or conduct donor surveys, can also greatly benefit from SurveyLab. Additionally, educational institutions might find SurveyLab a vital tool in conducting academic research, course evaluations, and gathering student and faculty feedback.
In essence, SurveyLab is adept at meeting the needs of anyone who requires the collection, analysis, and presentation of data in an efficient, user-friendly manner. The platform has been designed with a focus on user experience, ensuring that it remains accessible and useful for all, regardless of their technical proficiency or industry background.
Features of SurveyLab
1. Design Online Surveys
SurveyLab simplifies the process of creating online surveys. Once you sign up, the platform is ready to work instantly – no additional software installation is necessary. All you require is a reliable web browser. The platform is designed to be accessible 24/7, ensuring you can create, manage, and analyze your surveys at your convenience. SurveyLab imposes no restrictions on the number of questions you can ask or responses you can collect, offering unlimited possibilities for gathering data.
2. Mobile Surveys
SurveyLab takes the game a notch higher with its mobile surveys. The platform automatically detects the device type and screen resolution, scaling your survey to fit the user’s device perfectly. Simply create your survey once, and it will smoothly adapt to any device – be it a PC, laptop, tablet, or smartphone. This feature ensures maximum reach and user-friendliness, as it offers your respondents the convenience of participating from their preferred devices. Additionally, SurveyLab offers the flexibility to hide certain survey questions on selected device types, giving you the ability to tailor your survey’s content based on the device being used. This is another testament to SurveyLab’s commitment to responsive and adaptable survey design.
3. Survey Branding
SurveyLab enhances your survey’s visual appeal and functionality with its innovative survey branding features. You are empowered to fully customize your survey’s appearance, from the color palette and fonts to incorporating your logo for a professional touch. These branding options ensure that each survey aligns seamlessly with your unique identity and aesthetic. Deliver a personalized, branded experience to your respondents by redirecting them to a specified webpage upon survey completion. SurveyLab also offers a range of predefined color themes alongside the flexibility to create your own, giving you complete control over your survey’s look and feel.
4. Collect Responses
SurveyLab’s powerful capabilities extend into the collection of survey responses. This robust platform enables you to consolidate survey results from a myriad of channels such as Email, SMS, WWW, Web Widget, Popup, QR Code, Mobile App, Facebook, Twitter, and their in-house mailing system. With SurveyLab, you’re not just creating surveys, you’re managing them all from one convenient location. Whether you choose to gather responses through one channel or multiple simultaneously, the choice is yours. The platform even provides automatic email notifications about new survey responses, allowing you to set the notification frequency per survey. Safety is not compromised; your surveys are as secure as in a bank. You can password-protect your survey, limit access to certain IPs, and encrypt your survey with a secure 256-bit SSL/HTTPS certificate.
5. Reports & Results Analysis
SurveyLab does the heavy lifting for you, providing real-time survey reports as soon as your survey is launched. This immediate feedback allows you to begin analyzing results without delay, tracking public opinions, and measuring satisfaction. With the advent of SurveyLab, your survey data is made available to you as soon as responses start to trickle in. You can harness the power of question and time filters to scrutinize your survey results directly within SurveyLab. Moreover, exporting your survey results is a cinch – you can effortlessly convert them into Excel (.xlsx), SPSS (.sav, .por), PowerPoint, PDF, or .csv files for easy upload into tools such as SPSS and Statistica. Creating, managing, and analyzing surveys has never been easier, thanks to SurveyLab.
6. Teamwork
SurveyLab excels in collaborative functionality, offering the perfect platform for team-based research projects. You can easily engage your customers in your survey projects, keeping them updated with real-time progress. The platform is designed for teamwork, allowing you to add accounts for your clients or coworkers. With SurveyLab, you can copy your survey to another account, or share your survey results with just a click. All you need to do is copy the report link (URL). This feature transforms the way you approach collaborative research, making it more streamlined, efficient, and inclusive.
7. Api & Integration
SurveyLab is engineered for easy integration with diverse software, be it CRM, SFA, Portal, eShop, or mailing systems, catering to your varying business needs. The platform is equipped to automate response collection and survey report distribution, drastically reducing manual efforts and streamlining your workflow. With options such as the SMTP for sending survey invitations from any email account, and Response Key for efficient data collection process management, handling surveys becomes a breeze. Furthermore, it provides seamless data uploads and integration with any tool through REST API, SFTP, or ODBC, ensuring flawless assimilation of your data across platforms. This robust functionality of SurveyLab facilitates efficient and effortless automation of your work.
8. Research Panel
With SurveyLab, you gain access to an expansive online research panel comprised of over 250 million panelists spread across 150 countries. In partnership with industry leaders Cint and Dynata, we provide top-notch sampling services. Their extensive network allows a rapid turnaround of just two days or less, making your research process swift and efficient. Upholding high standards, their ISO-certified system is designed in accordance with ESOMAR industry standards, ensuring quality data collection for your research.
9. Security
At SurveyLab, we prioritize the security of your data above all else. Software is designed with rigorous security measures in line with industry standards at every level. Compliance to GDPR, the implementation of secure passwords, two-factor authentication (2FA), and robust password strength checking mechanisms ensure your account’s integrity. An accessible event log provides you with a detailed account of all activities carried out on your account for complete transparency. Additionally, we utilize SSL/HTTPS protocols for robust data transmission encryption, ensuring the utmost protection for your information. With SurveyLab, you can rest assured that your data is safeguarded.
10. Support & Services
At SurveyLab, they pride themselves on their exceptional customer support. They provide reliable web and email assistance, coupled with on-demand phone support. In addition, they offer on-demand system development and integration to customize your experience. Do you need features they don’t currently offer? They’re committed to meeting your needs and will develop those for you. Plus, they provide the option of white label surveys which allow you to create questionnaires on your own domain. Prioritizing your requests is our commitment. For further support, they offer training and individual consultation services. With SurveyLab, you’re never alone in your survey journey.
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Advantages of Using SurveyLab
- User-friendly Interface: SurveyLab boasts an intuitive and easy-to-navigate interface allowing users to create and distribute surveys with minimal effort.
- Multilingual Support: With support for over 50 languages, SurveyLab caters to a global audience, breaking language barriers.
- Advanced Analytics: SurveyLab provides sophisticated analysis tools, helping users to interpret survey results and extract meaningful insights.
- High-Level Security: SurveyLab prioritizes data security, adhering to industry standards and GDPR compliance to safeguard user data.
- Versatility: Whether it’s customer satisfaction surveys, employee feedback, market research, or academic studies, SurveyLab is versatile enough to handle it all.
- Integration Capabilities: SurveyLab seamlessly integrates with numerous platforms like CRM, email marketing tools, and social media networks, promoting cross-channel efficiency.
- Exceptional Customer Support: SurveyLab offers responsive customer support through multiple channels including email, web, and phone.
- Customization: From personalized survey designs to the white label surveys, SurveyLab lets you customize your surveys to align with your brand.
- Mobile Optimization: Surveys created on SurveyLab are optimally displayed on all devices ensuring a smooth user experience.
- On-Demand Development: SurveyLab is dedicated to addressing user needs by offering on-demand system development and integration services.
Pricing of SurveyLab
SurveyLab offers four distinct pricing tiers, each designed to cater to a different range of needs and budget constraints.
- Starter: Priced at $40 per month or $490 when billed yearly, the Starter package is designed for those just beginning their survey endeavours. It offers basic survey functionality that will suffice for initial needs. The package includes multichannel surveys, survey logic, and CSV, Excel export options. It also provides NPS, CSAT, and CES metrics, along with report filters and survey themes. This plan allows for up to 1000 responses per month, making it a cost-effective choice for startups and small businesses.
- Advanced (Most Popular): The Advanced tier, costing $82 per month or $990 when billed yearly, is perfect for small companies wanting enhanced survey functionality. This package includes everything the Starter package offers, along with additional features. The Advanced package introduces data trends and SPSS exports, an essential tool for statistical analysis. It also provides answer choice rotation for unbiased results and multilanguage surveys for reaching a global audience. Piping metrics are added to this package, allowing for dynamic survey experiences based on previous responses. With a cap of 2500 responses per month, this package offers much greater flexibility and functionality, making it the most popular choice among users.
- Professional: Priced at $207 per month or $2490 when billed yearly, the Professional tier is engineered for professionals and mid-size companies who require robust survey capabilities and a higher response cap. In addition to all the features offered in the Starter and Advanced packages, the Professional tier incorporates advanced survey logic, offline responses, and a mobile app for survey management on-the-go. This tier also introduces a support module for quick resolution of any issues, quotas for better response management, and a rotation option for questions and pages to limit biases. For a comprehensive analysis, cross-tab reports and dashboards are added to this package. With a generous allowance of up to 10,000 responses per month and allowing up to 3 users, this tier is ideal for teamwork and collaboration.
- Enterprise: For large companies and demanding users who require an unlimited number of responses, the Enterprise package is the ultimate solution. As it includes everything offered within the Professional tier, plus a host of additional features, the cost is available upon request. The extra benefits comprise of Widgets, 360 surveys, an online survey panel, API & integration, white label branding, on-demand development, and an on-premise option. Suitable for 5 or more users, this package is enhanced with dedicated support and a Service Level Agreement (SLA) ensuring prompt, reliable assistance.
Conclusion
In conclusion, SurveyLab establishes itself as a flexible and comprehensive solution, catering to a range of needs from individuals conducting basic surveys to large enterprises seeking extensive survey capabilities. The four-tiered pricing model offers great scalability, ensuring users only pay for what they need. Its ability to operate in multiple languages, robust data collection, and analysis tools, coupled with the added advantage of customer support, make it a preferable choice in the market. Whether you’re a small startup looking to gain insights from your target market or a large corporation aiming to conduct in-depth research, SurveyLab is a tool worth considering.
