Dealing with a printer error can be quite a hassle, especially when you’re in the middle of important work. One common issue that Epson printer users often encounter is the infamous error code 0x97. This error usually indicates a malfunction with your printer’s internal hardware. But don’t worry, you’re not alone in this predicament. In this article, we’ll provide you with simple and effective solutions to tackle the Epson error code 0x97, helping you get back to your printing tasks in no time. So, grab a cup of coffee, take a deep breath, and let’s dive in.
1. Reset Your Printer
Resetting your Epson printer can often clear the error code 0x97. To do this, you need to disconnect all cables attached to your printer, including the power cord and USB data cable. After that, press and hold the power button on your printer for about a minute — this action will release any remaining electric charge in the printer. Once done, connect the power cord back to the printer (leave the USB cable disconnected for now), turn on the printer, and check to see if the error has been resolved. If the error persists, you can try the next solution we have lined up for you.
2. Clean the Print head
A clogged print head can also trigger the Epson error code 0x97. It’s necessary to periodically clean your printer’s print head to prevent this issue. First, turn off your printer and open the lid to gain access to the print head. Use a lint-free cloth moistened with a bit of distilled water to gently wipe the print head. Make sure you clean the entire surface, being cautious not to cause any damage. Once you’re done, leave the printer open for a while to allow the print head to dry. Afterwards, close the lid, reconnect the USB cable, turn on your printer, and see if the error has been resolved. Please note: if you’re uncomfortable performing this task, you might want to consider seeking professional assistance.
3. Update Printer Drivers
Outdated printer drivers could be another reason for the Epson error code 0x97. Ensuring that your printer’s drivers are up-to-date is crucial to its smooth functioning. For this, you can visit the Epson official website and search for the latest drivers for your specific printer model. Download and install these drivers following the provided instructions. Alternatively, you can use a trusted third-party tool that can automatically update all your drivers. After the update, restart your printer and computer to allow the changes to take effect. Check your printer to see if the error has been resolved. Remember, while this step may sound somewhat technical, it’s easier than you think and can often solve a number of printer issues.
4. Reinstall Printer Software
Reinstalling the printer software can sometimes be the solution to the Epson error code 0x97. In some cases, the issue might be due to corrupt or conflicting software.
To solve this, you need to uninstall the current Epson printer software from your computer. You can do this by navigating to the Control Panel > Uninstall a Program (under Programs) > Epson Software Updater > Uninstall
After the uninstallation is complete, restart your computer. Next, you need to reinstall the printer software. Visit the Epson official website, search for your specific printer model, and download the recommended software. Follow the installation guide on the website to properly set up the software. Once completed, restart your computer and printer again to ensure the new software is fully integrated.
Finally, check your printer to see if the error has been resolved. This step is a bit more technical, but don’t worry, it could potentially fix your printer issue.
5. Check for Internal Debris
When dealing with the Epson error code 0x97, it’s also worthwhile to check for internal debris. Sometimes, paper scraps, dust, or other particles can get inside the printer and interfere with its functioning, potentially causing the error. To do this, open the printer’s main access panel with the power off. Use a flashlight to carefully inspect the interior for any foreign objects. If you see any debris, gently remove it without touching any internal parts. If you find ink leaks, use a damp cloth to clean it up. After you’ve done this, close the printer, turn it back on, and check if the error persists. Be gentle and cautious when dealing with the internal components of your printer, as harsh handling can lead to further damages.
6. Remove and Reinstall the Ink Cartridges
Removing and reinstalling the ink cartridges is another effective method to troubleshoot the Epson error code 0x97. Sometimes, improper installation or alignment of the cartridges could lead to this error. To start, turn off your printer and remove the cartridges carefully. Check the cartridges for any defects or if they’re empty, as these might contribute to the problem. Once you’ve examined the cartridges, reinstall them into your printer, making sure they’re properly aligned and clicked into place. After replacing the cartridges, turn your printer back on and see if the error has been resolved.
7. Try Different Power Outlets
At times, the issue might not be with the Epson printer itself, but with the power source. Trying different power outlets can help pinpoint the problem. Unstable power supply or issues with the outlet could potentially cause the Epson error code 0x97. First, unplug your printer from its current outlet. Then, plug it into a different outlet that you know is working properly (i.e., it successfully powers other devices). Once connected, turn your printer on and see if the error code persists. If it doesn’t, the problem likely lies within your electrical system and not with the printer. However, if the error remains, it confirms that the issue is with the printer and not the power source. In this case, it’s advisable to continue with other troubleshooting steps or reach out to Epson’s customer service for further guidance.
8. Replace Damaged Parts
If the Epson error code 0x97 persists after performing all the aforementioned troubleshooting steps, it might indicate that there’s a malfunctioning or damaged part within the printer. Commonly, the motherboard or other internal parts can cause this error. In such cases, replacing the faulty parts can be the solution. This, however, is a task that requires technical expertise and should only be performed by a professional or someone who has experience with printer repairs. It’s important to caution that trying to replace printer parts on your own, without the necessary know-how, can lead to further damage. Therefore, if this is the required action, we recommend contacting Epson’s customer service or a local printer repair service for assistance.
9. Contact Epson Customer Support
If none of the above fixes resolve the problem, it’s time to get in touch with the Epson Customer Support. Epson’s support team is knowledgeable and proficient in handling a wide range of printer issues, including the 0x97 error. Before you call, ensure you have your printer’s model number ready, as well as a description of the issue and the steps you’ve taken to resolve it so far. This will aid the support team in diagnosing the problem and providing the most efficient solution. Remember, it’s always beneficial to seek professional help when dealing with complex printer errors to avoid causing further damage to your device.
10. Consider a New Printer
As a last resort, If the error continues to persist despite all troubleshooting efforts, and the cost of repair outweighs the value of the printer, it may be time to consider investing in a new printer. When making this decision, factor in the age of your current printer, the frequency of use, and the importance of the features it provides. Newer models often come with advanced features and improved performance that can significantly enhance your productivity. They also typically come with warranties, providing you peace of mind should any issues arise. Keep in mind that sometimes, the best solution to persistent printer problems is to start afresh with a new, more reliable device.
What is Epson Error Code 0x97?
The Epson error code 0x97 is a warning that occurs when there is a problem with the internal hardware of your Epson printer, typically caused by a motherboard failure or other internal component malfunction. This kind of error can prevent you from carrying out printing tasks and can suddenly appear during the printing process, causing your printer to shut down unexpectedly. It is often seen in models such as the Epson WF-3640, WF-3620, and the WF-7610. While this error can be a nuisance, it can often be resolved with a few troubleshooting steps as detailed above.
Conclusion
The Epson error code 0x97 is a common hardware issue that can cause significant disruption to your printing tasks. The solutions outlined above, ranging from basic troubleshooting steps to considering a new printer, can be effective in resolving this problem. However, remember that every situation is unique and what works in one case may not in another. Always prioritize the health of your printer and consult professional help when necessary. While this error can be frustrating, with the right approach, you can have your printer back up and running in no time. Happy printing!
