Is Tixr Legit? An Honest 2026 Review
Short answer: Yes, Tixr is legit. It’s a real, BBB-accredited ticketing company with an A+ rating and a mid-to-good Trustpilot score (3.9 out of 5 from roughly 300 reviews). It’s not a scam operation — it’s an independent ticketing platform used by music festivals, nightclubs, and event organizers across North America. That said, it works very differently from the resale marketplaces most people know, and its reviews are mixed rather than glowing.
If a festival or concert sent you to tixr.com to buy tickets and you’re double-checking before entering your card details, here’s the full picture.
What Tixr Actually Is
Tixr (founded in 2013 in Santa Monica, California, by Robert Davari and Patrick Stavro) is a primary ticketing platform for event creators — not a resale marketplace like StubHub or TickPick. Event organizers (festivals, clubs, concert promoters) pick Tixr as their ticket seller, and fans buy directly through the event’s Tixr page.
That distinction matters. When you buy on Tixr, you’re buying the ticket from the event itself, processed through Tixr’s platform — the same way you’d buy from Ticketmaster when a venue uses it. Tixr also offers in-app Fan Transfers (sending your ticket to a friend), waitlists for sold-out events, and payment plans for bigger festivals.
The Evidence It’s Legitimate
- BBB-accredited with an A+ rating. The Better Business Bureau lists Tixr’s Santa Monica business profile as accredited, with an A+ score — accreditation means the company has committed to BBB standards and responds to complaints.
- Trustpilot score of 3.9/5. Around 294 reviews with an AI-generated summary noting that customers frequently praise the customer service — helpful staff, quick responses, issues resolved efficiently.
- Independent, established company. Founded 2013, active operating status, still headquartered in Santa Monica. Scam sites don’t survive a decade-plus with real festival clients.
- Major events use it. Tixr has powered ticketing for festivals like Summer Camp and Reggae Rise Up, plus nightclubs and tour dates — organizers stake their own events on it.
The Fees: What You’ll Actually Pay
Here’s something important about Tixr’s fee model: there’s no single published buyer fee percentage. Fees are set per event by the organizer, and they’re disclosed at checkout. Some events on Tixr display all-in prices — “all prices shown include all convenience, facility, tax and charity fees” — while others add fees on top at checkout. A few specifics that surfaced in real event pages:
- Payment plans carry a fee. Some festivals let you split payments but charge a $9.99 payment-plan service fee per order.
- Shipping can be extra. At least some events note that shipping is a separate cost on top of ticket price and isn’t included in ticketing taxes and fees.
Practical takeaway: check the final total on the checkout screen before you pay, and don’t assume the listed price is the all-in price — it varies by event. Since the FTC’s all-in pricing rule took effect in May 2025, the total should be shown upfront either way.
Complaint Patterns: What Buyers Dislike
A 3.9 on Trustpilot means most people are fine — but the minority of bad experiences cluster around a few themes:
- Support can be hit-or-miss. The same reviews that praise fast, friendly service also include buyers whose support tickets were closed without resolution or who got dismissive responses. Your experience may depend on which rep picks up your ticket.
- No phone number. Tixr doesn’t publish a customer-service phone line, which frustrates buyers trying to fix order problems quickly.
- Delivery anxiety. Complaints mention tickets arriving later than expected and confusion about when digital tickets will be issued. (One recurring tip: check your spam folder — confirmation emails land there often enough that Tixr’s event pages explicitly warn you to look.)
- Resale is limited. Tixr isn’t a resale marketplace, so flipping unwanted tickets isn’t built into the platform the way it is on StubHub or TickPick. Fan Transfers let you send a ticket to a friend, but don’t count on a full resale ecosystem.
How to Buy Safely on Tixr
- Start from the official event link. Tixr pages are created per event — buy from the link the festival or venue gave you, not a random resale listing claiming to have “Tixr tickets.”
- Register before onsale day. Popular festivals sell through Tixr’s waitlist system; having your account ready (and double-checked email) avoids losing your spot in line.
- Check your spam for confirmations. Tixr sends order confirmations from its platform on behalf of the event organizer — they’re notorious for landing in junk/spam folders.
- Screenshot your order and save the confirmation email. If delivery is delayed, you’ll want proof handy when contacting support.
- Use Fan Transfers for friend-to-friend moves. If you’re giving a ticket to a friend, transfer it inside Tixr — don’t sell screenshots of QR codes, which can be invalidated.
- Assume all sales are final. Event pages on Tixr commonly state “all sales are final — no refunds or exchanges,” so only buy tickets you’re sure you can use.
Frequently Asked Questions
Is Tixr legit?
Yes. Tixr is a BBB-accredited business (A+ rating) with a 3.9/5 Trustpilot score, founded in 2013 and headquartered in Santa Monica. It’s a real primary ticketing platform used by festivals, nightclubs, and concert promoters — not a scam site.
Is Tixr owned by Ticketmaster?
No. Tixr is an independent, privately held company founded by Robert Davari and Patrick Stavro. It’s not part of Live Nation/Ticketmaster or AEG/AXS.
Does Tixr charge service fees?
It depends on the event — fees are set by the organizer, not fixed by Tixr, and disclosed at checkout. Some events show all-in prices with convenience, facility, tax, and charity fees included; payment plans can add a ~$10 per-order service fee; shipping is sometimes separate. Always review the final total before paying.
Can I resell my Tixr tickets?
Not the way you’d resell on StubHub or TickPick — Tixr is a primary ticketing platform, not a resale marketplace. You can use Fan Transfers to send a ticket to a friend within the platform, but there’s no built-in public resale listing system. Resale availability depends on the event.
Why is Tixr asking me to join a waitlist?
When an event sells out, Tixr’s waitlist holds your place in line in case more tickets are released. You’ll get an email confirmation when you join, and you’ll be notified if inventory opens up — so register with an email address you actually check.
Is Tixr safe to buy from?
Yes, for buying tickets from the event’s official Tixr page. The platform is legitimate and accredited; just buy from the official link (not third-party “Tixr ticket” sellers), save your confirmation, and remember sales are typically final.
Buying tickets from a resale marketplace instead? See our TickPick review for how a no-buyer-fee marketplace compares on price and buyer protection.
By Vincent Cruz. Updated October 2026.
Founder & Editor at Durofy
